Learn about NHS Track & Trace

NHS Track and trace
Learn how NHS Track and Trace works

NHS Track and Trace

With the development of Track and Trace, many people have been asking for advice around how this works.

Please find below the official advice from the GOV.UK website on how the system works and advice on how to avoid being the victim of any possible scams as a result of the implementation of this system.

When we contact you

If the NHS test and trace service contacts you, the service will use text messages, email or phone.

All texts or emails will ask you to sign into the NHS test and trace contact-tracing website.

If NHS test and trace calls you by phone, the service will be using a single phone number: 0300 013 5000.

All information you provide to the NHS test and trace service is held in strict confidence and will only be kept and used in line with the Data Protection Act 2018.

Contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from ‘NHS’
  • ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • ask if you are experiencing any coronavirus symptoms
  • provide advice on what you must do as you have been in contact with someone who has tested positive for coronavirus

Contact tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product of any kind • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

For the full guidance/information please check the GOV.UK website – https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

Remember our advice

If in doubt use the A, B, C of scam awareness:
A- Never Assume a caller, email or text is genuine.
B- Never Believe a caller, email or text is genuine.
C- Always Confirm by contacting a trusted number, family member, friend, your bank’s fraud department or the police to check if it’s genuine.

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Monday 15th June 2020 is World Elder Abuse Awareness Day.

HDCCPP’s May meeting cancelled

Harwich and District Community Crime Prevention Panel logo
Harwich and District Community Crime Prevention Panel

Unfortunately due to the still ever changing, rapidly escalating ongoing situation with the Covid-19/Corona Virus, the Panel meeting due to be held on Thursday 28th May has been cancelled.  

We are continuing to follow the advice of the Government during this continuing pandemic situation we find ourselves in, social distancing is one example, to combat the virus.  It is imperative that all the community strictly adhere to all the precautions to help ameliorate the spread of this virus.

This is the right course of action for the Harwich District and Community Crime Prevention Panel and apologies in advance for any inconvenience to anyone.  Understandably the health and welfare of our Panel members and members of our partner organisations that attend our meetings is of paramount importance to us.

We will endeavour to re-arrange our Guest Speakers Presentations.  We will keep you updated of the date of our next Panel meeting.

In the meantime whilst we have witnessed spontaneous acts of kindnesses within our Communities, there are also criminal activities still occurring. Please stay safe and continue to be vigilant and report any concerns to Essex Police on 101 or Crimestoppers on 0800 555 111.  Please continue to look out for and after those within your Communities.

Dare to reach your hand into the Darkness to pull another hand into the Light‘ – Norman B Rice

Caring, or just wanting to care, when someone you know needs comfort is a gift within the power of everyone.’ – Rev Aubrey Moody Vicar of Feering, 1957-2001