Learn about NHS Track & Trace

NHS Track and trace
Learn how NHS Track and Trace works

NHS Track and Trace

With the development of Track and Trace, many people have been asking for advice around how this works.

Please find below the official advice from the GOV.UK website on how the system works and advice on how to avoid being the victim of any possible scams as a result of the implementation of this system.

When we contact you

If the NHS test and trace service contacts you, the service will use text messages, email or phone.

All texts or emails will ask you to sign into the NHS test and trace contact-tracing website.

If NHS test and trace calls you by phone, the service will be using a single phone number: 0300 013 5000.

All information you provide to the NHS test and trace service is held in strict confidence and will only be kept and used in line with the Data Protection Act 2018.

Contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from ‘NHS’
  • ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • ask if you are experiencing any coronavirus symptoms
  • provide advice on what you must do as you have been in contact with someone who has tested positive for coronavirus

Contact tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product of any kind • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

For the full guidance/information please check the GOV.UK website – https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

Remember our advice

If in doubt use the A, B, C of scam awareness:
A- Never Assume a caller, email or text is genuine.
B- Never Believe a caller, email or text is genuine.
C- Always Confirm by contacting a trusted number, family member, friend, your bank’s fraud department or the police to check if it’s genuine.

Crime Stoppers

Crime Stoppers
Crime Stoppers

Crimestoppers is an independent charity that gives people the power to speak up to help stop crime – 100% anonymously. We believe everyone has the right to feel safe from crime, wherever they live.

Some people refuse to speak about crime to authorities for a number of reasons, from fear of retribution to cultural expectations. It’s good to know that Crimestoppers is trusted by hundreds of thousands of people who each year safely pass on information about crime.

Our professionally staffed UK Contact Centre is open 24/7, 365 days a year. Information can be given by phoning 0800 555 111 or by completing an untraceable online form at Crimestoppers-uk.org – our charity is here to listen and here to help.

Callers are not asked for their name or any personal details and calls cannot be recorded. There is no caller line display and no 1471 facility. Online reports have the same level of anonymity as phone calls.

Every day we hear from people whose voices and crucial information would otherwise not be heard. Every day around 10 people are arrested and charged as a result of the information we receive.

Since Crimestoppers charity began in 1988, there have been more than 145,000 arrests and charges, over £140 million worth of stolen goods recovered and over £347 million worth of illegal drugs seized.

You may know us for Most Wanted, where people can view images of criminals on the run and pass on vital information anonymously about their whereabouts.  

Alongside our national campaigns, we have a network of volunteers across the UK who help promote our services to those who need to hear about them.

Crimestoppers has a proactive commercial arm that sees the organisation work with corporate partners from varying sectors and industries, including the NHS and the Post Office. If you are interested in volunteering, complete an inquiry form at Crimestoppers-uk.org or contact Stuart Rawlins at Essex Crimestoppers by emailing stuart.rawlins@crimestoppers-uk.org

National Business Crime Centre

Business team working together
Business Team Working Together

The National Business Crime Centre was created as a result of a Home Office Police Transformation Funding. They work in partnership with businesses to prevent crime and help businesses protect themselves.

The NBCC’s main areas of work include:

  • Support and co-ordinate communications between all UK police forces and the business community
  • Supporting and initiating exciting and bold crime prevention projects and demand specification for policing resources
  • Violence Reduction plan for businesses and their staff
  • Safeguarding advice, links to training and promotion of best practice
  • Supporting our National policing teams and working together with national intelligence partners to tackle Travelling criminality and Organised Criminal Networks
  • National Standards and accreditation for Business Crime Reduction Partnerships
  • Investigating & promoting research into criminological trends
  • Fraud/Cyber messaging to businesses where appropriate on behalf of specialist units
  • Assisting with Counter Terrorism messaging to businesses on behalf of Cross Sector Security & Safety Communication network


Protect yourself from scammers

Fraud Alert Post Header Image
Fraud Alert Post Header Image

As part of last week’s Harwich and District Community Crime Prevention Panel meeting we had a guest speaker from Home Instead Colchester. During the talk we learned about the types of scams targeting older people and the signs to look out for. Everyone took something new away from this session and the panel Home Instead are happy to give talks to other groups and organisations.

Home Instead Senior Care are offering a free Senior Fraud Protection Kit, which is packed full of useful advice, and helpful checklists.

To obtain a copy or for further information please contact:

Home Instead Senior Care
The North Colchester Business Centre
340, The Crescent,

Tel. 01206 848427